Customer Support

Welcome to MAYANK MEDICOSE customer support. Here, we strive to provide the best assistance to meet all your medical supply needs. Whether you have questions about our products or need help with your order, our dedicated team is here to assist you every step of the way.

We're Here to Help!

Have a question or need assistance? Fill out the form below, and our team will get back to you as soon as possible.

Chat with Our Support Team

At MAYANK MEDICOSE, we believe in providing personalized support. If you prefer real-time assistance, feel free to message our support team using the chat feature below.

FAQ

Frequently Asked Questions

What types of medical supplies does Mayank Medicose offer?

Mayank Medicose offers a wide range of medical supplies, including but not limited to, surgical instruments, diagnostic equipment, hospital furniture, medical consumables, wound care products, orthopedic supports, and personal protective equipment (PPE)
What is Mayank Medicose's return policy for medical supplies?

At Mayank Medicose, we understand that sometimes, products may need to be returned for various reasons. We offer a 30-day return policy for unopened and unused medical supplies. Please ensure that the product is in its original packaging and includes all the relevant documentation. Certain items, such as personalized or prescription items, may not be eligible for return. Additionally, please note that a restocking fee may apply for certain returned items. For further details and to initiate the return process, please contact our customer service team. We are committed to ensuring that you are satisfied with your purchase and will work with you to resolve any issues.
What are the shipping options available for orders from Mayank Medicose?

At Mayank Medicose, we offer several shipping options to ensure fast and reliable delivery of your medical supplies. We provide standard ground shipping, which typically takes 3-5 business days for delivery. For those in need of expedited shipping, we offer 2-day and next-day shipping options for an additional fee. We also provide international shipping for our customers located outside the United States. Rest assured that we strive to process and ship all orders promptly to meet your healthcare needs in a timely manner.
What payment methods does Mayank Medicose accept?

Mayank Medicose accepts various payment methods including credit/debit cards (Visa, Mastercard, American Express), cash, and mobile wallets. We also offer the option for online payment through our secure website. Additionally, for corporate clients or bulk orders, we can arrange for bank transfers or payment through purchase orders. Our goal is to provide convenient and secure payment options for all our customers, making the process as seamless as possible.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.